Last updated July 24, 2023
Introduction
This Privacy Policy (the “Policy) describes the privacy practices of Exuberance Agency (“us,” “we,” “our,” or the “Company”) in regard to your information. As per your rights, this policy informs you how we collect, store, access, use, and otherwise process information relating to individuals.
At Exuberance Agency, we value your privacy, and we are committed to safeguarding your Personal Data in accordance with the highest level of privacy regulation. As such, we follow the obligations under these regulations:
The EU’s General Data Protection Regulation (GDPR)
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Brazil’s Data Protection Legislation (LGPD)
South Africa’s Protection of Personal Information Act (POPIA)
California’s Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (CalOPPA)
Colorado Privacy Act (CPA)
Connecticut Data Privacy Act (CTDPA)
Utah Consumer Privacy Act (UCPA)
Virginia Consumer Data Protection Act (VCDPA)
This policy applies to the activities detailed below:
Visiting our website (accessible at www.exuberanceagency.com) or any other domain that links to this policy,
Making use of our services
Downloading free resources / materials from our website or any domain that links to this policy,
Receiving any communication from us, including emails, calls, or texts / SMS,
Filling out contact forms on any page on our website
Engaging with us in other related ways—including sales, marketing, events, etc.
However, this policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through links that we may provide to you. These sites are owned and operated independently from us and may have their own separate privacy and data collection practices. Any Personal Data that you share to such websites will be governed by their ow privacy policy. Exuberance Agency is not liable for the actions or policies of these independent sites, and we are not responsible for their content or privacy practices.
Personal Data We Collect We only collect personal information that you voluntarily provide us when you use our services, express an interest in obtaining information about us or our services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interaction with us and our services. We collect the following types of Personal Data: your name and/or your company’s name, contact information such as email addresses or phone numbers, location data, and feedback, such as customer support or testimonials.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your billing address, credit / debit card number or other payment method, and security code associated with your payment instrument.
Information Automatically Collected. Some information is automatically collected when you visit, use, or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.
Information Collected from Other Sources. In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or LinkedIn), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.
Cookies and Web Beacons. Like any other website, Exuberance Agency uses “cookies.” These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor has accessed or visited. This information is used to optimize your experience by customizing web page content based on your browser type and/or other information.
How We Process Your Personal Data We process your information to provide, improve, and administer our services, communicate with you, for fraud prevention and security, and to comply with the law. We may also process your information for other purposes with your consent. Depending on how you interact with us and our services, we process your Personal Data for a variety of reasons, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To protect our Company. We may process your information as part of our efforts to keep our Company safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
When and with Whom We Share Your Personal Data We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on behalf and require access to such information to fulfil those services. Your information may be shared in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
Other Users. When you share personal information (i.e., by posting comments, contributions, or other content on our website, domains, channels, or other networks), such information may be viewed by all users and made publicly available. If you interact with other users of our services through a social network (such as LinkedIn or Facebook), your contacts on the social network may see your name, profile photo, and descriptions of your activity.
Other categories of third parties we may share your data with are as follows: Cloud Computing Services, Communication & Collaboration Tools, Data Analytics Services, Data Storage Service Providers, Finance & Accounting Tools, Government Entities, Order Fulfilment Service Providers, Payment Processors, Performance Monitoring Tools, Product Engineering & Design Tools, Retargeting Platforms, Sales & Marketing Tools, Testing Tools, User Account Registration & Authentication Services, and Website Hosting Service Providers
Third parties we share your Personal Data with are all under contract designed to help safeguard your information. This means that they cannot use your personal information unless they have our express instruction to do so. They are not allowed to share your personal information with any organization apart from us. They are also required to protect the data they hold on our behalf and retain it only for the period we instruct.
Safeguarding Your Personal Data
We have appropriate organizational security measures in place to protect your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We employ a secure encrypted connection to facilitate the communication between your browser and our website wherever your Personal Data is involved. Likewise, we require any third party who is contracted to process your Personal Data on your behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.
Retention and Deletion of Your Personal Data
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will delete such information from our systems and/or take steps to anonymize it wherever applicable.
Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time to stay compliant with relevant laws. In the event that we do, we will post an update version of this policy on this website. When using our website, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this policy.
Contacting Us About Our Privacy Policy
If you have any comments or questions regarding our Privacy Policy, you may contact Exuberance Agency by sending an email to inquiries@exuberanceagency.com.
